As with all helpdesk systems iTmS comes with a new idea in design and attitude at managing the day2day tasks in providing customer support.

 

The inventory part of the iTmS will allow you to track all your hardware from mobile phone to network servers. Using the inventory also integrates your customer helpdesk calls, so you can look for problematic hardware.

 

Using the Knowledge base will allow you to keep track of all the important thing you need to remember. E.g. routing address, serial codes, IP addresses and general information with the ability to store documents as well.

 

iTmS has a unique feature that helps you keep track of your consumables e.g. toners / print cartridges. There's no need to enter the data in manually, you can use a barcode scanner!

 

iTmS also has another unique feature that allows you to keep track of your companies mobile and blackberry devices. Using this will show you trends in the data e.g. who is costing you, expensive months and abnormal casting’s

 

User account manager is the central hub of the application. From here you can see all the users call, hardware items, change requests, access to systems and more.....

 

iTmS has an integrated backup log system that allows you to record the backup data from your backup solution.

 

This feature will help your company with thoughts all important software and licence issues, buy keeping track of them.

 

Do you have a need for your department to have an input on a shared problem? E.g. maybe 3 members of staff are involved in trying to find a solution to a problem.

 

Using the web based interface customer can submit a locked account form to the IT department to be unlocked. Excellent for network security

 

Everyone has a to-do list, iTmS has a built in one.

   

iTmS has another unique feature that shows a user access matrix. E.g. which users have access to systems. Excellent for auditing.
   
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iTmS also has a web status feature that allows you to show your customer any issues that maybe happening. Saves lots of phone calls!!

   

As with any good management system there is a reporting area.